How does identigene work

Hi, Alante. I cannot give case updates in a non-secure setting like this. If you mailed your samples using the postage-paid envelope included in the kit, please allow business days for samples to arrive at the lab. Hi, Brian! Using the address in your kit instructions, you can just put the sample envelopes in a regular envelope and mail them off to us. Hi i am going to be taking the DNA test on the 28th but would it matter if the alleged father takes the test on the 27th would it mess up results in any way?

I registered and paid for my test online and I placed the samples in the postage-paid envelope and put them in the mail. I did not include the order form because online it said you could either register it online or use the order form.

However, the email I received asked that I place the confirmation number on the order form. What should I do? Hi, Alysa. Once samples arrive at the lab, however, results are posted in business days. I received a text stating my samples and payment have been received and my results be available tomorrow. Does this mean that everything is okay and I will not need to resubmit or is there a chance that I may need to resend samples? Hi, Mykie. What a great question!

It means that if all goes well, your results will be available on the date mentioned in the email. There is always a possibility that more testing might be required in order to get conclusive results or new samples might be needed.

But in most cases, everything goes well and results are issued in one day. Hi, Chan. Results can never be contaminated, but swabs can be. If the lab determines new samples are needed to complete testing, we will send you out new testing materials free of charge. It can take up to 10 business days for samples to arrive, and today, August 18, is close to the end of that time frame.

You should get an email from us anytime. Hi, Chelsea. You can pay a deposit for your testing, and pay the balance later. But keep in mind your results cannot be released for you to view until the balance is paid in full.

I just need to know if we can still pay via money order lab fee? I need to know before I purchase the kit. I just sent in my samples but im pritty sure we didnt set up an online account and im pritty sure you just have contact s for everyone,how will this work? Payed with cashiers check. Hi, Sean.

Please call us at Hi…I forgot to add the confirmation number to the envolope and also I registered everything online…did I still need to send the registration packet in too? Hi, Sharolee. Thanks for testing with us! Julia, it takes on average business days for samples to arrive at our lab.

If you paid online, then yes, you would have been charged already. Please call us directly at to get the latest information about your case. I DIdnt pay online I paid through to the mail. You did not answer all my questions! Hi, Julia. You choose the 6-digit password yourself, as indicated in kit directions. Rather than trying to have a back-and-forth conversation online, it would be much simpler and faster for you to call us directly at What did I do wrong?

It is coming from Fayetteville North Carolina. Hi, Malik. Chances are good that the postal service is just giving business-reply mail lower priority during the holidays. The mother of the child put her email address on the cheeck swab sample pack so will I be notified through her email? Email communications are only sent to the email associated with the case, which is hers. I registered online and included the code on the back of the swab envoples as well.

I did not send order form in with the samples but all the information was submitted online. Just seeing will not sending in the order form delay the process? Hi, Bj. Tina, that is a case identification number that we assign at the lab so as to look up information quickly and prevent cases from getting mixed up.

It is for internal use only. I have edited the case number you mentioned in your comment for security reasons, FYI. I mailed off my DNA tests last week. I saw on the website that there was 1 business day turn around time. I am wondering how long this process can take.

Thank you! Hi, Christopher. How long the full process takes depends on how customers send their samples to us. Some customer choose to send them FedEx or even overnight, so they get their results back faster. No matter how samples are sent, once they arrive at the lab and testing begins, results are posted to your secure online account in just one 1 business day. I sent it on the 17th and still nothing what is going on?

How much does the actual lab testing cost to have the test done? We honor the price printed on any of our kits, no matter the price. I sent my samples in just this past monday… But reading this page i seen the father was supposed to swab his cheek.. Hi, Marie. So there could be a delay in getting your report. What happens to the samples after they are tested? Are they destroyed? What if I wanted to have the DNA information deleted from your records? Hi, Alex. Samples are destroyed after testing.

Your report is available for you to view online for 30 days and, if it was a home test, is kept in our records for 90 days. If it is a legal test, we keep the report in our records for five years. I sent test results for my son over 2 weeks ago. I have not received an email confirming anything. This has been very frustrating for us and we would like answers. All paper work was filled out and a code name was given. Could someone please look into this. We paid for this to get results.. Hi, Lori.

It can take about 2 weeks for the post office to deliver postage-paid mail, so it most likely has just arrived or will be very soon. I have been in contact with customer services with no real answers. I have used this system before and had no difficulty, so I hope you can appreciate my concern. I will give it to next week and call back..

I paid and sent off over 12 days ago no response. I cant even login it say account inactive.. Im frustrated as is come on now. Customer Service wont tell me absolutely nonething. Hi, Dee. Thanks for testing with us It can take 10 business days not including weekends for the postal service to deliver samples to our lab if you used the postage-paid mailer in the kit.

Customer service is not able to tell you anything about the status of your test until your samples actually get here, which should be very, very soon. Waiting for samples to arrive is always the hardest part for customers…hang in there! Why do you ask for name and date of birth if you do not put it on test results for piece of mind test.

I changed them names on one test but paid with the same credit card so the representative was still able to see all my test.. But then I found out that your company has caller ID and used my phone number and pulled all my test up…why!! What on my test assures me you ran the test every single time. Dna does change so how to I know you ran it?

Hi, Lynn. Per HIPAA, we have to ask for three identifiers before speaking to anyone about a case…phone-number recognition is used as one of those, and so we only have to ask for two if a known customer calls in. As a lab that maintains the highest accreditations, we test all samples when they come in and ask for all information again, regardless of whether or not a customer has tested with us before. We never reprint past information. Each report has a different case number.

Thank you for telling me that…so all my efforts for changing names and date of birth were useless to assure my samples were retested so they look like new clients for testing because my past test were pulled up when I called to register my test because of caller ID.. I meant to say DNA does not change..

Please give me something that assures me that the test were ran each time besides just your word…. When a client believes that an individual on the test did not swab their own mouth and they retest and witness the swabbing process and mailing of samples the last thing they want is their tests to be linked together by the lab by a phone number…results come back the same then it leads to questioning whether the lab actually ran the test the second time… hopefully you see my point and can give me something to reassure me you ran test each time.

The phone number on the case is not used as an identifier for the testing process itself, so the lab had no knowledge that you tested with us before. It is only used as an identifier when a customer calls in to customer service.

We purchased kit and sent in DNA test. However we could not login in to see results. Also we could not get assistance to reset password. If you still need assistance, please call us at M-F, am to pm Eastern. Hello the tracking number on the pre paid envelope does not work. Have in mind, if you sent the kit in our envelope, it can take anywhere from mailing days for our lab to receive your kit.

We will also be sending an email notification, if you provided an email address, to let you know the samples have arrived. I hope this information helps.

I am wanting a dna test for my self and someone who i think is my dad but he is in a different state can i still use this product and how does it work. If you are doing a test for personal reasons, there are several options for sending in your samples.

If you buy a home paternity test kit at your local pharmacy available at Rite Aid, CVS and Walmart pharmacies you can send the collection materials to the person who lives in another state so they can collect their samples, or they can simply buy their own kit in order to collect their samples. You can either have the other person send the samples to you so that you can send all of the samples in at the same time, or they can be sent in to us separately.

If they are going to be sent in separately, we suggest that you call us to pre-pay for the testing so that we can give you a case number to write on the specimen envelopes.

This will help to ensure that all of the samples are linked to the same case when they arrive at our laboratory. You can also order a test from us over the phone and we will send the kit supplies to each person directly. If you need the test for legal reasons you will need to give us a call to set up your account so that we can go over the details of a legal test with you and schedule a collection appointment for each participant at a third party facility.

Thank you for your comment and patience! I am wondering if test samples that are collected and frozen until sent out still work? Will the test still be valid? Hi Stephanie, We recommend the samples to maintain in a room temperature area until they are sent. Do you know how long they were in the freezer?

Freezing them may weaken the DNA and our lab would not be able to test the samples. If this is the case, the lab will request a recollection in order to obtain strong and clean samples. Recollections are free of charge, if required. Our friendly client support will contact you if this is necessary and arrange the shipping of any necessary materials.

If the samples are able to be tested on, you will receive results based on the samples sent in and recollection will not be necessary.

Thank you for contacting Identigene. If the seal is broken on a sample envelope or mailing envelopes, please include a handwritten note stating you are aware the envelope was resealed by you. We will test the samples sent in to us, with the note of explanation attached on a broken seal. We have no way of confirming exactly who it was that resealed the envelopes, so a note is required.

If you have any additional questions or concerns, please feel free to contact us Monday through Friday 9 a. Good afternoon Ashley, Since everyone gets half of their DNA from the mother and half from father, we can determine the type of relationship for siblings:. You can order this test directly from us over the phone and we will send kit supplies out to each person for collection.

To ensure that you select the correct test for your situation we recommend you contact us at your earliest convenience. The test results for siblings will be one of four categories: strongly supported conclusive , somewhat supported, inconclusive or not supported. We do strongly recommend including a sample from the biological mother both mothers when relevant.

There is a greater chance that the results will come back inconclusive without her. If you have any additional questions or concerns, or are interested in a Sibling test please feel free to contact us and we will be happy to assist you. I was wondering if I wanted to know if this guy is the father of my son but my son died at birth and all I have is a hair sample can you guys do the hair DNA test.

Good afternoon Jackie, Thank you for contacting Identigene. Any other type of sample that is not a buccal swab is considered a special specimen. All special specimens need to be pre-approved by our lab and often times require a specialized collection kit to be sent to you.

Please contact us for an approval and instructions on how to send the sample us. If you have any additional questions or concerns, please feel free to contact us and we will be happy to assist you.

Hi can the swabs be sent in from different locations? Example: the mother and child lives in California and the alleged paternal grandparents live in ohio, so can mom and baby swab come in separate from paternal grandparents?

Hi, Tonya. What we recommend doing is that the participant paying for the test call in to our Client Support Center and pre-pay by phone. Then your testing will have a case number assigned to it before any samples are remitted. Samples can then be submitted separately from California and Ohio be sure to add the case number to the paperwork and the samples will be connected by our scientists at the lab.

Hi, Tee. The short answer is yes, but I highly recommend you contact our experts at to get details and pricing. As a rule, the more participants in the test alleged father, mother, etc. Hi, Pheobe. I need to know ASAP please and thank you! Hi, Sarra. If you have additional questions, please contact our Client Support Center: I just want to know for myself but I am a legal guardian.

Hi, Shay. Does this answer your question? The alleged father of my child took a test, as the mother of the child I took the test as well. We are fairly certain that he is the father, because he looks so similar to the child. When we sent in the test we did not seal each individual envelope, we only folded over the tops of each envelope. Could this effect the accuracy of the test results? Hi, Kate. If there had been a problem with the samples and how they were mailed, chances are excellent that this problem would have been caught by the lab and you would have been asked to submit new samples.

I payed for the lab costs before i even sent in the kit. But i had forgot to write case number on their. Can i still get results. Would I be able to use it on my half sister who I know is his daughter to find out my results that way? Hi, Raelinda. Yes, you can. Please call us at and one of our experts can give you all the details and arrange the test if you decide to do it. If a child had 6 white blood cell transfusion in a course of a weekend, how long would it take for blood dna to disappear in the childs body?

Hi, Renea! It takes several days at least. However, when doing a paternity test following a transfusion, you want to alert the lab that the child had one, so they can be on the lookout for any lingering effects. You can alert the lab on the order form when submitted, or you can call us at and it will be added to the case notes.

Hi im wanting a dna test on my second child but the father is now deceased. I have an older child with the same father is it possible to test the older sibiling in place of the father.. Can i test child b against child a for. Same father paternity.. I did a dna test in July , but never sent it in.

But is it still good for testing? Hi, Renay. We accept samples as long as they were taken within the last 6 months. I suggest taking samples again before submitting them for testing.

Why does it say not to put the swabs back into the original packaging? Will this cause contamination? Please let me know before I send them in if I need to redo it. Hi, Sarah. Putting them in the included paper envelopes helps them dry faster and prevents the growth of mold, which can contaminate the samples. Go ahead and send them in. If you have more questions, feel free to contact us at Hi, Michelle.

For security reasons, results are posted to the secure online account you create at DNAtesting. An alert will be sent to the email address associated with the account when 1 samples arrive at the lab, and 2 when results are ready. So be sure to keep an eye on your inbox. All the best! Hi, Nate. Three swabs per participant are included, so nine total. Enough to test one alleged father, one child, and the mother her participation is optional. Hi, Kiesha. If that DNA had been needed, the lab would have requested it.

At any rate, these results are not court-admissible because he did an at-home, peace-of-mind test. In order for results to be accepted in court, a legal paternity test needs to be performed. Had results considered him to be the biological father, that number could have been something like 4,,, to 1 that he is the father.

Hi, Sam. Unused buccal swabs remain viable as long as they remain in the sealed plastic package they came in. Hi there! The lab fee includes one hard-copy version of your report, yes. It is provided upon request, and you can make that request through our Client Support Center at You can also download and print the report from your secure online account, if you prefer.

Hi, Amber. You can get more information at this link, and you are also welcome to call and consult with one of our experts to see what options are available to you. Hi, Tiffany. Testing is suspended temporarily until we have the info on file, so it may take longer than two business days to get your results back.

How can you tell if a mother has not sent in her dna acting as the father in order to falsify a positive test. Hi, Dana. Hi , A simple question to you guys. How many swabs on each cheek, for each swab is sufficient to get enough cells? I heard it is supposed to be done times overall.

Please correct me. Hi, Beverly. Per the kit instructions, each participant should collect three separate samples using three separate swabs. Each swab should be vigorously rubbed on the inside of the cheeks and gums for 30 seconds apiece.

Hi, Barb. No, we do not have it online. The order form asks for full contact info, names of participants, and payment information. Does this help? Hi, Lucy! In some rare circumstances, her DNA may be needed to confirm results and the lab will ask for it. Hi, Ashley! What is your relationship to the child? Is he on the birth certificate? If so, he can sign consent. If not, you have to have her permission. We always recommend that everyone be upfront and honest, though.

If the father lives in NY but the mother and child live in Pennsylvanian do you still have to have a third party to do the collection and mail it in. If so, is there an additional fee if you use a collection site? Hi, Yaris. We make it as easy as possible by setting up the collection appointments for you. Just give us a call at Hi, Rachel. The testing procedure itself is always the same for all relationship testing, but the analysis required to produce results is considerably more if the possible fathers do not participate.

How do I make a complaint? I was under the assumption that I would get an email stating that the samples were received in the lab. I never got an email.

I just happened to call , and they said they have the samples. I need the email sent to me so I can set up the online account.

How do I go about getting an email sent to me? If you included your email address on the paperwork, it should have been sent. My guess is that the notification went to your spam folder.

Our customer service line is I sent my swabs in recieved an email said they had been recieved and would be ready by Tuesday at 6 pm. Hi, Kaye. Most likely more testing was required on your samples, which delayed the process by a day.

Hi, Kia. Learn more about paternity testing for New York state residents. Paternity test results usually take two 2 business days from the time that all samples arrive at the laboratory, as long as no recollection or additional testing is needed.

If you chose 1-day or same-day results, your report will be posted accordingly. If you included an email address on your paperwork, you will be notified once samples arrive at the lab. You will receive another notification once results are ready to view. Once the report has been posted, you can log in to view your results using the email address associated with the case or the case reference number and the password you selected for your case.

We strongly recommend including the biological mother in a paternity test because her participation can strengthen the paternity test result. Occasionally, the mother is needed to get a conclusive result and we may contact you to request the mother's DNA sample.

For detailed information, see Why Test The Mother? This targeted selection of easy, at-home genetic tests will help you make better health and wellness choices and provide important answers about family relationships both past and present. Established in , DDC was founded on the belief that technological advancements in DNA testing should translate to services that are accessible and affordable to everyone.

We have built an international reputation based on our commitment to reliability, innovation, and value by offering DNA testing services for paternity and other family relationships, forensics, animal breeders and veterinarians, and how wellness-inspired consumers.

DDC's laboratory in Fairfield, Ohio is nationally and internationally recognized through multiple accreditations. For over 25 years, we have earned the trust of our customers by carefully handling more than 20 million DNA samples.

Your sensitive DNA test results always remain confidential, and we will not sell your personal data to third parties. Unlock the secret to achieving a healthy weight today, using insights from your own genetic code. Take the guesswork out of buying beauty products and unlock your skin's full potential.

Learn about your mixed-breed dog's lineage and get a customized Life Plan for your pet. Get specials, news and product updates straight to your inbox. Description Total. View Cart. Continue Shopping. Toggle navigation. Find a Store. No Results Found Try another search or select different retailer. Searching for Stores There are 0 stores within 0 units of Search Value. The Science. All methods use three basic steps: Lysing breaking open the cells Separating the DNA from the rest of the cell Collecting the pure DNA in a single sample, ready for testing Using a special chemical process, we break open the collected cells.

How It Works. Want results even faster? Purchase the kit at participating retailers Register your paternity test kit online by using our test setup OR fill out the included order form and send it in with your sample envelopes Fill out the DNA sample envelope information for each participant.

Write each participant's name, date of birth, race description, and if applicable their relationship to the other participants on the sample envelope. How do I collect DNA samples for paternity testing?